General

GENERAL

• FAQs
• Who is Digital River?

ORDER INFORMATION

• What is my order status?
• What payment methods can I use?
• Should I use spaces or dashes when I enter my credit card number?
• Does my billing address have to match the address on file with my credit card?
• Why is my credit card being rejected?
• When will my credit card be charged?

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SHIPPING INFORMATION

• Has my order shipped?
• How do I get my tracking number?
• Do you ship to my country?
• When will my backorder ship?
• Can I change my shipping address?
• Can I change my shipping method?

TECHNICAL SUPPORT

• How do I get technical support for my product?
• What is your complaint handling policy?
• Why do I need to set my browser to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

RIGHT OF WITHDRAWAL

• Right of Withdrawal Request

RETURNS AND CANCELLATIONS

• How to return items?
• What is your refund policy?
• Will I be charged to return a product?
• How do I request a refund?
• Can I keep the free accompanying item if I return the original order?
• How do I cancel my order?

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PRIVACY AND SECURITY

• What is your privacy policy?