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  1. The Audio Factory
  2. General

General

GENERAL

  • FAQs

ORDER INFORMATION

  • What is my order status?
  • What payment methods can I use?
  • Should I use spaces or dashes when I enter my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why is my credit card being rejected?
  • When will my credit card be charged?
See all 14 articles

SHIPPING INFORMATION

  • Has my order shipped?
  • How do I get my tracking number?
  • Do you ship to my country?
  • When will my backorder ship?
  • Can I change my shipping address?
  • Can I change my shipping method?

TECHNICAL SUPPORT

  • How do I get technical support for my product?
  • What is your complaint handling policy?
  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?

RIGHT OF WITHDRAWAL

  • Right of Withdrawal Request

RETURNS AND CANCELLATIONS

  • How to return items?
  • What is your refund policy?
  • Will I be charged to return a product?
  • How do I request a refund?
  • Can I keep the free accompanying item if I return the original order?
  • How do I cancel my order?
See all 7 articles
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