We want to give you the best buying experience possible on the internet. If you experience an issue with any product from The Audio Factory, please contact the support team in The Audio Factory Support Center. Our team is ready online to assist you in diagnosing and solving any issues you may experience when using a product from The Audio Factory. If we are unable to resolve the issue via our Support Center, you may be entitled to a warranty claim under the terms of The Audio Factory’s limited warranty.