We want to give you the best buying experience possible on the Internet.
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What is my order status?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my order password?
How will you know where and how to send my physical product?
How do I start a new order?
How do I update my credit card when my preorder authorization has failed?
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
How do I get technical support for my product?
What is your complaint handling policy?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Right of Withdrawal
Returns and Cancellations
How to return items?
What is your refund policy?
Will I be charged to return a product?
How do I request a refund?
How do I cancel my order?
When will I see my credit appear in my account?
Can I keep the free accompanying item if I return the original order?
Privacy and Security
What is the Digital River Secure & Virus Free Protection?