To return items when you check out as a guest:
- Submit your request for a return/warranty using the following form:
USA returns form
Canada returns form
(You would require the order number and email address used for the order.) - Allow 48 hours for our sales team to review and evaluate your request.
- Upon approval, an Audio Factory RMA number and return shipping information will be sent to your email.
- Provide the sales team with tracking information on the returned item.
*For returns within 60 days, a $40 flat-rate shipping cost is deducted from the refund at the time of return and refund processing. We reserve the right to charge additional shipping costs ($100) for packages that weigh more than 75lbs or Towers. The Audio Factory will pay for return shipping costs if the product is returned for warranty claims. You will be notified of additional charges before return labels are issued. - Your return item will be inspected upon arrival before your refund is processed.
To return Items after checking out when logged in to your account:
- Log into The Audio Factory user account.
- Navigate to my orders.
- Select Return item to initiate the return (available only for eligible items).
- Allow 48 hours for our sales team to review and evaluate your request.
- Upon approval, an Audio Factory RMA number and return shipping information will be sent to your email.
- Provide the sales team with tracking information on the returned item.
*For returns within 60 days, a $40 flat-rate shipping cost is deducted from the refund at the time of return and refund processing. We reserve the right to charge additional shipping costs ($100) for packages that weigh more than 75lbs or Towers. The Audio Factory will pay for return shipping costs if the product is returned for warranty claims. You will be notified of additional charges before return labels are issued. - Your return item will be inspected upon arrival before your refund is processed.