Waseem R.

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Recent activity by Waseem R. Recent activity Votes
  • How do I request a refund?

    To request a refund when you check out as a guest: Submit your request for a return/warranty using the following form:USA returns formCanada returns form(You would require the order number and ema...

  • How to return items?

    To return items when you check out as a guest: Submit your request for a return/warranty using the following form:USA returns formCanada returns form(You would require the order number and email a...

  • FAQs

    We want to give you the best buying experience possible on the Internet. Click the question below to view the answer. Order Information What is my order status?What payment methods can I use?Should...

  • What is your complaint handling policy?

    We want to give you the best buying experience possible on the internet. If you experience an issue with any product from The Audio Factory, please contact the support team in The Audio Factory Sup...

  • Can I keep the free accompanying item if I return the original order?

    If you would like to return a product that came along with a free accompanying item, you need to return the free item as well. If the free item is not returned, the item’s value will be deducted fr...

  • Will I be charged to return a product?

    We are confident that you will enjoy your recent purchase from The Audio Factory.  If for some reason you are not satisfied with your purchase and wish to return the product within 30 days, we will...

  • How do I cancel my order?

    You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be approved if your order has already...

  • How do I get my tracking number?

    Tracking information will be sent to your email when you check out both as a guest or from your user account.   When you check out from your user account, the tracking information is also available...

  • What is my order status?

    You will receive an email notification every time there is progress in the order status. When you check out from your user account, the order status is also available in the ORDERS section of the M...

  • Has my order shipped?

    You will receive an email notification every time there is progress in the order status. When you check out from your user account, the shipping status is also available in the ORDERS section of th...