How do I update my credit card when my preorder authorization has failed? Waseem R. March 10, 2021 22:01 Updated Please try another payment method or contact support@theaudiofactory.com to fix the issue. Related articles What payment methods can I use? Should I use spaces or dashes when I enter my credit card number? How do I get technical support for my product? How will the charge appear on my credit card? Can I order without a credit card?